Sample Submission Policy
- Samples for Emergency TATs must be received no later than 1 PM for same day reporting (if same day service is applicable).
- Samples received for any analysis after 3 PM will be logged in as of the next business day.
- New clients (individual and corporate) submitting samples for the first time must prepay before results are released.
- Returning (but still new) corporate clients have Net 10 terms until a satisfactory payment history has been established.
- Upon establishment of satisfactory payment history, terms will be increased to Net 30 from day of invoice. Client will be advised.
- Overdue accounts are subject to interest charges at 2% per month.
- Payments accepted by cheque or credit card (VISA or MasterCard) only.
Turnaround Times (TAT)
TAT indicated the estimated number of business day required for a given lab analysis.
Analysis or reporting may occasionally take longer than the stated TAT. If results are absolutely required by a specific date, please indicate this on the chain of custody, and confirm with Bio-Chem Consulting Services Ltd that the appropriate TAT option is selected.
Some services may be eligible for expedited TATs as per the following fee schedule (actual TATs vary by service)
- Regular (no surcharge)
- Priority (50% surcharge)
- Rush (100% surcharge)